Privacy Policy

Last Updated: December 25, 2024

1. Introduction

This Privacy Policy describes how Hotelingo.asia ("Hotelingo," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use our mobile application ("App") and website ("Site").

By using Hotelingo, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Email address
• Full name
• Password (encrypted)
• Preferred language
• Country/region
• Employer/workplace information (optional)

Payment Information:

• Payment information is processed by our third-party payment provider, 2Checkout (Verifone). We do not store full credit card numbers or payment details on our servers.
• We receive limited payment information such as the last 4 digits of your card, payment method type, and transaction status.

Communications:

• Information you provide when contacting customer support
• Feedback, reviews, or survey responses
• Any other information you choose to provide

2.2 Information Collected Automatically

Usage Data:

• Videos watched and completion status
• Quiz attempts, scores, and results
• Learning progress and milestones
• Time spent in the App
• Features used and interaction patterns
• App crashes, errors, and performance data

Device Information:

• Device type, model, and operating system
• Unique device identifiers (advertising ID, device ID)
• Mobile network information
• IP address
• Browser type and version
• Time zone and language settings
• Screen resolution

Location Data:

• Approximate location based on IP address
• Country and city-level location (not precise GPS location)
• We do not collect precise geolocation data unless you explicitly grant permission

2.3 Information from Third Parties

Social Media Login (if implemented):

• If you create an account using social media (e.g., Google, Facebook), we receive basic profile information according to your privacy settings on those platforms.

Analytics Providers:

• We use analytics services to understand how users interact with our App. These services may collect device identifiers, usage patterns, and other technical information.

3. How We Use Your Information

3.1 Service Delivery

• Create and manage your account
• Process your subscription payments
• Deliver educational content and track your learning progress
• Provide customer support and respond to inquiries
• Send service-related notifications and updates

3.2 Service Improvement

• Analyze usage patterns to improve content and features
• Identify and fix technical issues
• Conduct research and development for new features
• Personalize your learning experience

3.3 Communication

• Send you subscription renewal reminders
• Notify you about new content or features
• Send marketing communications (with your consent, where required)
• Respond to your questions and feedback

3.4 Legal and Security

• Prevent fraud, abuse, and security threats
• Enforce our Terms and Conditions
• Comply with legal obligations and requests
• Protect our rights and property

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Supabase: Database and backend infrastructure (data storage)
• 2Checkout (Verifone): Payment processing
• Cloud Hosting Providers: App and data hosting
• Analytics Providers: Usage analytics and performance monitoring
• Customer Support Tools: To manage support tickets and communications

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests (subpoenas, court orders, government investigations)
• Enforcement of our Terms and Conditions
• Protection of our rights, property, or safety, or that of our users or the public

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Specific Retention Periods:

• Account Data: Retained while your account is active and for 30 days after account deletion
• Learning Progress: Retained while your account is active; deleted 30 days after account deletion
• Payment Records: Retained for 7 years to comply with tax and financial regulations
• Support Communications: Retained for 3 years after resolution
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Correct inaccurate or incomplete information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing for direct marketing
• Opt-Out: Unsubscribe from marketing emails

To exercise your rights, contact us at: support@hotelingo.asia

7. Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and password hashing
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with Supabase and certified hosting providers

8. Children's Privacy

Hotelingo is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe we have collected information from a child under 18, please contact us immediately at support@hotelingo.asia.

9. International Data Transfers

Hotelingo operates across Southeast Asia, and your information may be transferred to, stored in, and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to countries outside your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy with an updated "Last Updated" date.

For material changes, we will notify you via email, in-app notification, or prominent notice on our Site at least 30 days before the changes take effect.

11. Contact Us